Dr. Myles Bassell
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Company: Amazon CEO: Jeff Bezos Year founded: 1994Headquarter: Seattle,USA Number of Employees (2018): 647,500 Type: Public Ticker Symbol: AMZN Market Cap (April 2020): $ 1.017 Trillion Annual Revenue (2019): $ 280.52 Billion
Profit | Net income (2019): $ 11.59 Billion
2. Customers Trust Amazon
Customers trust Amazon. And for good reason. Based on a survey of more than 2000+ US customers, 89 percent of buyers agree that they’re more likely to buy products from Amazon than other ecommerce sites (Feedvisor, 2019). There’s no denying the Amazon is at the centre of ecommerce. This point particularly held true for customers who purchase products online regularly. 98 percent of those who purchase on Amazon daily or almost everyday and 99 percent who purchase on Amazon a few times a week agree that they are drawn to Amazon over its competitors. Amazon is committed to providing a consistently reliable online shopping experience for consumers. In a way, customers know exactly what they’re getting into.Gaining customer trust is a stepping stone toward becoming successful as a company or brand. The trust that Amazon has built with its customers is based on consistent and transparent product experiences. Forbes has famously said, “Amazon has earned our trust by delivering the products we want, on time, intact, in the same branded brown boxes—consistently.”So, if you have a brand or business, you should be thinking about developing customer relationships. Customer relationships will help you win more shoppers. In the age of online shopping, by focusing on truthful and clear product information online you can deliver a consistent experience to your customers. Brands should focus on building trust with their audience by providing them the right content, encouraging reviews, and providing high quality customer service, which will help customers trust your brand in the long run.
3. Number of Amazon Prime Members
Amazon’s Prime membership program continues to reach an increasing number of online shoppers. There are currently 150 million Prime subscribers, a 50 percent increase from 100 million in April 2018 (VentureBeat, 2020).Amazon Prime is a paid subscription service offered by Amazon. The program was launched in 2005 and is available internationally. The subscription includes services such as free two-day (or faster) shipping, music and video streaming, and many other benefits.The most popular shopping categories among Amazon Prime shoppers in the US are electronics, apparel, and home and kitchen goods.Amazon Prime shoppers are more engaged than non-members. In a February 2019 survey, 20 percent of Amazon Prime members said they shopped on Amazon a few times per week, with seven percent saying that they did so on an (almost) daily basis.Amazon frequently added more features to the Amazon Prime subscription. Just recently, the company extended Prime benefits to include free delivery when purchasing from Amazon Fresh, which would otherwise cost $14.99 per month. For regular online shoppers, the benefits of Amazon Prime are undeniable.
4. Amazon Revenue
6. Most Important Factors Driving Purchasing Decisions on Amazon
It’s clear that consumers love shopping on Amazon. But what is it that drives their purchasing decisions when browsing on the ecommerce platform?Survey results show that price is the leading factor of purchases on Amazon, with 82 percent of Amazon buyers listing it as an important shopping consideration (Statista, 2019).This is followed by low shipping costs and positive product reviews, which are considered to be key factors by 70 percent and 57 percent of Amazon buyers respectively.Many of them also enjoy the flexibility offered in returning products and the quick shopping time that Amazon offers. Just under half of all Amazon buyers say these are important factors to think about when online shopping on Amazon.Though Amazon’s Prime program is booming, it’s far from being a deal-breaker for shoppers who are deciding between products, with just over one-third (35 percent) of them saying Prime eligibility is a key factor they consider.
7. Amazon Usage by Device
Even though the tech world is increasingly adapting to mobile first, online shoppers using Amazon still prefer desktop over mobile when they’re making a purchase. 67 percent of Amazon Shoppers prefer to shop using their desktop computer or laptop (CPC Strategy, 2018). In comparison, 24 percent of shoppers preferred to shop using mobile devices. This statistic shows us the types of devices used by online shoppers in the United States when shopping on Amazon. Amazon Echo (voice-enabled device) had the lowest reported usage rate. But the real question remains as to why this is the case? And what could this Amazon stat tell us about the future of online shopping?To begin with, there’s a difference in the device preference when it comes to different age groups. Those that are 35 and younger have a clear preference of mobile devices, whereas online shoppers of 55 and over preferred to use desktop or laptop devices. Another thing to note here is that this statistic points out device usage based on purchase action. This may not seem like a noticeable difference at first, but other studies have shown that shoppers are more likely to browse on mobile and buy on desktop. So, when it comes to the future of online shopping, mobile will continue to be an important step in Amazon’s buyer journey, helping shoppers smoothly transition from the browse to buy stage. Additionally, current investments in AR (Augmented Reality) and app updates that are catered toward faster purchases (such as swipe-to-buy) is a hint in the direction of ease for the online shopper.
8. Number of Items Sold on Amazon per Minute
Millions of SMBs (small and medium sized businesses) from around the world are working with Amazon. And this next statistic shows us why. On average, SMBs located in the US sell more than 4000 items per minute (Amazon, 2019). It’s interesting to note that more than half of the items sold on Amazon’s stores worldwide are from SMBs. That’s just one measure of the success that SMBs are achieving by working with Amazon.It’s safe to say that Amazon offers a huge opportunity for SMBs to flourish. SMBs selling through Amazon’s stores have created an estimated 1.6 million jobs worldwide. In order to encourage and help SMBs thrive in Amazon stores, Amazon also hosts a variety of events to educate sellers. This includes the Amazon Academy events across Europe, the Boost Conference specifically for businesses using the FBA service, and the new Selling Partner Summits across the US. The new Selling Partner Summits are a series of six conferences designed to help sellers grow their business in Amazon’s stores.
9. Number of Sellers on Amazon
Amazon has more than 2.5 million sellers currently actively selling on the marketplace (Marketplacepulse, 2019). There are roughly 25,000 sellers on Amazon with more than $1 million in sales, and 200,000 sellers with more than $100,000 in sales.Every year more than a million new sellers join Amazon. Marketplaces like Amazon tend to show signs of the power law distribution, where a large portion of the sales on a marketplace is generated by a small fraction of the sellers. This means that the top sellers on Amazon are responsible for most of the overall volume of sales that happen on the marketplace. Although only a small fraction of of businesses own a large portion of sales, this doesn’t mean you can’t be successful. Amazon provides great resources to optimize your store for success.What’s more is that the Amazon marketplace seems to be growing its impact somewhat unnoticed by online consumers and even retailers. Amazon has commonly come under fire in the past for damaging retail jobs, and that could also be a reason why it’s choosing to be more vocal about the enormous number of jobs created by the marketplace sellers. That’s also why in recent years the headline of the Amazon marketplace creating jobs for SMBs has become more frequently used. The increased mentions of the Amazon marketplace is likely to be a long-term plan of Amazon to re-establish its position from being a retailer.
10. Buyers Visit Amazon for Inspiration
23 percent of online shoppers go first on Amazon for inspiration when they don’t have a specific product in mind for purchase (Episerver, 2019).Understanding the buyer’s journey map helps online brand and retailers develop their strategy accordingly. If online retailers know that a big chunk of people are going online for inspiration when they don’t yet have a specific product in mind for purchase, they have the potential to influence the buyers. Marketplaces such as Amazon or Etsy remain a popular first touchpoint for online shoppers without a product in mind for purchase. Other than that, Google is also a top destination for shoppers beginning an online purchase.But the fact that shoppers tend to lean toward Amazon and Google when doing searching online may scare brands and retailers. But companies can work alongside these trends to favor themselves. It’s important to highlight pricing and product features, but brands shouldn’t limit themselves to just that. They should try to inspire online shoppers to purchase with information that can be valuable to them. This can include customized messages to shoppers. Companies can adopt content marketing approaches that cater to a shopper’s unique state of mind based on their frequency of online shopping. For example, companies can reach out to online buyers with unique promotions like an exclusive sale offering based on the location of the shopper. This is something that clothing brands frequently engage in to attract their customers by offering them sales based on the weather of the online shopper.ConclusionAfter taking a look at these Amazon statistics, it’s safe to say that Amazon is here to stay. It’s a platform that’s full of opportunities for sellers from every industry. Take these Amazon statistics to develop a comprehensive understanding of the platform to have the tools necessary to maximize your presence on the Amazon marketplace in the coming years.
Summary: Amazon Statistics 2020
- Amazon is the most popular shopping app in the United States. It had 150.6 million mobile users accessing the Amazon app in September 2019 (Statista, 2019).
- Customers trust Amazon. 89 percent of buyers agree that they are more likely to buy products from Amazon than other ecommerce sites (Feedvisor, 2019).
- There are currently 150 million Amazon Prime subscribers (VentureBeat, 2020).
- Amazon brought in $75.5 billion in sales revenue in the first quarter of 2020 (Amazon, 2020).
- The electronics category was the most popular product category purchased by Amazon shoppers in the United States. 44 percent of US Amazon shoppers had purchased electronics via Amazon (Feedvisor, 2019).
- 82 percent of Amazon buyers say price is an important factor to consider when shopping on the platform (Statista, 2019).
- 67 percent of Amazon Shoppers prefer to shop using their desktop computer or laptop (Cpcstrategy, 2018).
- On average, small and medium sized businesses (SMBs) located in the US sell more than 4000 items per minute (Amazon, 2019).
- Amazon has more than 2.5 million sellers currently active selling in the marketplace (Marketplacepulse, 2019).
- 23 percent of online shoppers go first on Amazon for inspiration when they don’t have a specific product in mind for purchase (Episerver, 2019).
Mohsin, M. (2020, May 25). 10 Amazon Statistics You Need to Know in 2020 [April 2020]. https://www.oberlo.com/blog/amazon-statistics.
Acknowledgement: We gratefully acknowledge Oberlo for their efforts in sharing information about the social media industry and brands. Thank you Oberlo.
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